They Took Away My REVIEWS!
What You Should Do
Reviews on Desktop vs. Mobile:
Another recent change to Google Reviews is that you can no-longer just have one link that works for mobile & desktop (at least, not that I’ve been able to find). Instead of just doing the method I describe here, I’d recommend doing two of them.
Here’s what you have to do:
The desktop method works the same as it always has, but the link you get from a computer will only work on a computer to take customers where they need to simply type the review.
To create a link that works on mobile, you’ll have to collect the link on a mobile device. What that means is that you need to follow this process.
1) Search for your franchise by name in your mobile web browser (Usually Safari for iPhones or Chrome for Android devices). It may be helpful to also type the city you’re located in.
2) When you see your Google listing, tap on “Reviews”. This is where things get different for iPhone vs Android.
iPhone: Tap the “Share” icon at the bottom of your screen. It looks like a box with an upward arrow coming out of it. On the resulting menu, select “Copy”. Then go to your e-mail app and paste that link into an email to yourself. Once you have that link, you can follow the process I linked above on your computer to create your mobile link.
Android: When you’re looking at the Reviews screen for your listing, tap the address bar at the top of your screen. With the LONG web address highlighted (probably in blue), hold your finger on the link and select “Copy” from the menu. Then go to your e-mail app and paste that link into an email to yourself. Once you have that link, you can follow the process I linked above on your computer to create your mobile link.
3) When you create the link on Bitly like I show you in the linked post above, make sure you notate which link is for desktop and which one is for mobile. You could just add an extra “m” to the end of it so you know. Or you could do something like “http://bit.ly/NoUTChemDryMobile.”
Online Reviews are going to continue to be an integral part of your business success, but you may have to adjust as the process shifts.
- Don’t freak out if your Google Reviews disappear. Focus on Facebook or Yelp until things settle out.
- Make sure you get your desktop version of your Google Reviews link.
- Follow the steps to create a mobile link that you can send to customers via text message.